PRE-ORDER & ORDER CANCELLATION

For all orders( including pre-orders), your credit/debit card will be charged immediately. There will be no delay in payment collection, regardless of when the item is expected to ship.

Any ebike order cancellation before shipment will be no charge. Cancellation after shipment (tracking number is updated) will be charged for the shipping fee ($200, tax included). Please refuse the delivery if the package arrives after your cancellation request. If you signed for the package, then the shipping fee for the return will be responsible by the customer.

Any ebike order change such as change of address after shipment will be charged $20 as a change fee.

All cancellations need to be done by email to the Freesky service department. The customers cannot cancel the order by phone. The customers will receive a notification email after the order has been canceled successfully. Otherwise, the cancellation of the order was unsuccessful.

MODEL REPLACEMENT

For non-quality issues, no replacement are possible after 15 days of receiving the product.

To be eligible for a replacement, the bike must be unused, free from dirt, dust, or any fragrances, and in the same packaging and condition that you received it. The mileage on the LCD screen must be less than 10 miles.

For the request of model replacement in 15 days of receiving the product, you will be responsible for paying for shipping both ways, which is $400 tax included in total (shipping cost of returning the received model: $200, shipping cost of delivering the new model: $200).  After 15 days, bikes are not allowed to be replaced under any conditions.

EBIKE RETURNS

Ebikes from Freesky are under FREE returns within 15 days of delivery (only in the U.S). To return an ebike that is not defective or damaged, please contact the customer service team within 15 days. We do not provide product returns service after 15 days, as same as refund.

Attention:

The mileage on the LCD screen of the ebike must be less than 10 miles.

There should be no wear, dirt, scratches, fragrances, or any other signs of use.

All items (charger, keys, hardware, etc.) received by the customer must be included in the original packaging (all cardboard and foam) and in the same condition.

You will be responsible for paying the shipping costs for returning your item under this condition. Original and return shipping costs are nonrefundable, and we do charge a restocking fee up to 25% of order value for the return. Return shipping fees may vary depending upon the chosen freight carrier. Customers are responsible for arranging return shipping and paying any fees. We recommend using a trackable shipping service and purchasing shipping insurance.

Before a return is sent, the customer must have written approval of said return from Freesky. If a customer sends a return without the written consent of Freesky, a refund will not be issued and the customer will have to pay for shipping to get the item returned, or sacrifice the item. Once we received the item, we will conduct a detailed inspection on the package, then we will either replace the item or give you a partial refund according to the actual condition of the item we received. This will be issued in 2-5 business days.

For ebike that has been delivered for more than 15 days or used for more than 10 miles, if there is any problem, we do not accept returns anymore, only repairs and replacements are allowed.

NON-RETURNABLE ITEMS INCLUDE, BUT ARE NOT LIMITED TO:

• Fashionable wear (hats, etc)
• All accessories
• Special orders
• Used items except in EXTREME cases of breakage/malfunction

LATE OR MISSING REFUNDS

If you haven’t received a refund after 2 business days of approval, please check your bank account again and contact your credit card company/bank as it may take some time before your refund is officially posted. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at service@freeskycycle.com.