Freesky electric bike New Alaska Range 2023

Please take some photos of the defective parts and send them to our support email at service@freeskycycle.com and we will reply you soon and send you correct accessory or part replacement.

If the package comes with broken box during transportation, please also take some pictures of the broken parts and the label on the box which shows the tracking number. We will get back to you soon.

Please note that we have purchased the signature service for each shipping. Make sure there are somebody at home to receive the package or the package will be returned to us after three trials to deliver the package.

Thank you for your support on Freesky ebike.

1. Please watch the assembly instruction video carefully. Click here to watch the video.

2. Pay special attention to the assembly of connecting cables, front wheel and the pedals.

Click here to watch the cable connection instruction.

Click here to watch the pedal assembly instruction.

1.After you assembly the bike, we suggest you keep 1 key at home for future use.
2.Check and Make sure all the screws, including but not limited to the screws on the stem, handlebar, front fork, headlight, rear frame and kickstand, is tightened.
3.Make sure the seat height is suitable for you to stretch your legs but not too high from the ground.
4.Check the brake and the shifter whether it is in good function. Check the tire pressure. Normally 85% of the rated maximum pressure is ok for your bike.

1.To engage the motor, please use the pedal assist 1-2 or use the throttle gently. Please be aware that if you press the throttle immediately to the end when the bike is powered on, it will give you very fast speed in a second.
2.When you are moving up or down in gears, always pedal at the same time. Do not shift more than two gears at a time. Always maintain the gear system in good condition.
3.Always wear a helmet when riding your electric bike. Turn on the light when riding at night.

1.Use original battery charger, use of other models or brands may bring about safety issues;
2.Don’t run out of the battery for your each ride. Normally when the battery power comes to 20%, try to fully charge the battery to prolong its life span.
3.Do not leave batteries unused for extended periods of time. Charge or discharge the battery to approximately 50% of capacity before storage. Charge the battery at least once per two months. Store the battery separately from the product in a dry and ventilated environment.